Tag Archives: manager

Eight Great Books For Hotel Managers

Today, companies in the hospitality industry sometimes face significant competition. Hotel managers help give their firms an edge by reading informative books about their field. As I’ve discussed in previous articles, it never hurts to become more educated in your field. Consider adding these eight excellent works to your business bookshelf soon:

  1. 100 Tips For Hoteliers by Peter Venison

New hotel owners and managers will appreciate this book! Many of these tips help prevent critical mistakes in operating a successful hotel.

  1. The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking And Practice by Michael C. Sturman, Jack B. Corgel, and Rohit Verma

Control business costs as you develop an international chain of hotels. This informative textbook offers insights into management issues for hoteliers around the world.

  1. 7 Easy Ways to Show Your Employees You Care by Jokima Hiller

This short booklet offers some great tips. Consider using some of these ideas to help make your employees feel appreciated. Raising morale enhances employee retention rates!

  1. Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company by J.W. “Bill” Marriott, Jr.

Both hoteliers and MBAs appreciate this well-written book. It details the development of the influential Marriott chain. The world’s largest international network of hotels began as a small family enterprise.

  1. Revenue Superstar!: The Simple Rules of Hotel Revenue Management by Johan Hammer

This informative book helps introduce hoteliers to the nuts and bolts of finance and revenue issues. It assists in analyzing hotel revenue streams to optimize profits. Both novice and experienced hoteliers may find this book valuable.

  1. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli

The Ritz-Carlton helped pioneer lavish customer service. It became synonymous with luxury. This account offers insight into the importance of pampering hotel guests.

  1. Setting The Table: The Transforming Power of Hospitality in Business by Danny Meyer

This entertaining book explores the theme of hospitality in an engaging, stimulating way. Today, “hospitality” remains one of the most crucial factors in the success or failure of hotels and motels. Readers will appreciate the focus on this critical aspect of hotel management.

  1. People Matter Most: The Dirty Little Secrets of Employee Relations & Labor Management by Mason Duchatschek, Jason Greer, and Ken Lynch

As an employer in today’s highly regulated workforce, knowing the secrets of employee relations and labor management is a major key to success.


 

Traits of a Great Hospitality Manager

The hospitality industry is a fast-growing sector, but this does not by any means mean that competition is non-existent. Rather, it is quite the opposite. Competition for hospitality management positions is intense, with limited job openings and those that are applying are highly trained individuals.

Hospitality management involves overseeing a variety of departments within a hotel or resort. This often includes the front desk, housekeeping, concierges, spa services, restaurant and room service, conferences, maintenance, budgeting and finance, and guest services. Not only do hospitality managers need to oversee all of these departments, but they must also be able to organize and flawlessly integrate these departments with any other services that are being offered at the hotel. Due to this, great hospitality managers tend to acquire these traits and strengths.

Communication

It is imperative that hospitality managers have excellent communication skills. They need to be able to actively speak to staff and have the staff open up in return. Failure to communicate results in someone dropping the ball, and the customer is going to be the one to pick it up. This is often accompanied by a complaint or a bad review, which is not what anyone wants.

Problem-Solver

When problems arise, guests and staff will be looking toward the manager to offer a solution. This requires the hospitality manager to be able to think on their feet, make decisive decisions, and respond to customers and employees questions and concerns in a sensitive, polite manner. It is also vital for managers to be prepared and anticipate any issues that could arise and have a backup plan in place, especially because this happens almost daily.

Time Management

Since hospitality management involves overseeing so many different departments and requires the ability to integrate them efficiently, hospitality managers require excellent time management skills. Managers need to be organized and abide by a punctual schedule. There are often times when work requires managers to put their personal lives on the back burner and deal with an immediate crisis at any moment, so they must also be flexible and able to adapt to a fast-paced work environment.

Motivation

Working in the hospitality industry is all about making sure the guest feels special and putting them first. This is a team effort, so the hospitality manager must have motivation themselves, but also be an effective team motivator. These individuals need to lead by example and know when they need to roll up their sleeves to help get the job done.