August 13, 2015
My name is Isabella Karamol, and I’ve been fortunate enough to join the Hyatt Family as a communications intern this summer. Before starting my role with Hyatt, I can tell you that I had absolutely no knowledge of the hospitality industry. I thought the industry was simply just hotels, and I loved hotels, so I thought, “This will be a good place for me.”
But I was blown away by the amount I have learned – even from the very first week! My parents came to visit Chicago during my first weekend here, and they were amazed at the way I was already babbling off facts about the Hyatt Centric hotel where they were staying and the broader industry.
Here is a taste of what I’ve learned about the hospitality industry through my experience with Hyatt.
- The difference between full service v. select service: When people started using these terms on my first day of work, I was thinking, “Am I the only one who doesn’t know what this means?” Soon after I had built up some courage, I had to ask, and it cleared up a lot for me. At a full service hotel, you have access to it all: in-hotel restaurants, a wide array of room amenities and typically room service. Select service offers the modern essentials: everything you need and nothing you don’t want. It’s a nice and simple place to stay for guests who aren’t seeking all the extras.
- Different brands for different groups of guests: It was simple in my mind before I started: Hyatt is Hyatt brand, Marriott is Marriott and Hilton is Hilton. Boy, was I wrong. Not only did these huge hotel names have more than just one brand, but Hyatt has eleven separate brands! They each have a unique identity and personality that comes along with them, tailored to the specific needs of their different groups of guests.
- Know your acronyms: HP, HH, HR, RevPAR, EBITDA. Whether it’s related to Hyatt’s brands, earnings or finances, everyone makes words or phrases into acronyms. It can be intimidating at first, but I quickly got the hang of it. There is so much Hyatt lingo, business lingo and hospitality lingo that it’s definitely a skill worth mastering.
- Hospitality is more than hotels: I had the opportunity to do different types of industry research, and my eyes were opened to a hospitality world beyond just hotels… a world of airlines, cruise lines, restaurants, leisure, tourism, and so much more. Really, it’s almost everything I love: people, food, travel and wine, so I love the industry even more.
- Care, care again and then care some more: Yes, I knew the hospitality industry was all about providing excellent customer service, but from just my short three months at Hyatt, I have learned that it is so much more than just a service. As a company, Hyatt’s purpose is to care for people so they can be their best. Everyone I worked with went above and beyond to show care, providing a lasting and caring impression. I found this especially true in how Hyatt treats its colleagues. I really admire that about Hyatt. It is a company that goes a step beyond just hospitality and provides people with genuine care.