Trends Impacting the Hospitality Industry

Every industry seems to be changing with new trends coming in every year with significant impacts. The hospitality industry is one of the largest industry in the world. Some countries and cities even depend solely on the hospitality industry for their economic progress. However, recent research studies highlight that there are significant trends in the hospitality industry that will have major impacts as discussed below.

  1. Catering to Millennials

The demographic group of individuals between the ages of 18 and 34 is expected to form more than 50 per cent of all travelers and the people who will be the major users of the hospitality industry. The hospitality industry will be required to significantly shift with the aim of incorporating the high-tech adopters who want to get customized products and catering services. They will also play a vital role in marketing the company through social platforms.

  1. The influx of International Visitors

Traveling from one country to another is becoming a norm in recent times. The hospitality industry has to therefore change and become acceptable from individuals from different parts of the world. The language, food, and the setting of the whole hospitality industry have to change so that it can incorporate the needs of all people from different parts of the world. The hospitality industry should also be prepared to handle different culture and languages.

  1. Automation of Services

This trend has already been incorporated in a significant number of high-end hotels around the world. It is expected that a large number of organizations in the hospitality industry will automate most of their services to allow easy payments and booking of rooms and other services. The payment option is also expected to incorporate bitcoin payment system and other forms of cryptocurrencies.

  1. Artificial Intelligence in Customer Services

Artificial intelligence is expected to take the world by storm in the near future. However, this form of advanced technology has already been incorporated by a significant number of leading hospitality organizations in providing various customer services. For example, customers can ask questions about the products and services provided in a particular hotel while getting instantaneous feedback. This will not only enhance customer experience but will also help organizations to attract a large number of customers who are already aware of hotel services.

This article was originally published at SteveFarzam.org



A History of Hotels

While many associate the word “hotel” with that of our modern day dwellings featuring conveniences such as TVs, minibars, spas, and more, hotels have been around for much longer than that. The word “hospitality” is a derivative of “hospice” which loosely means “a place of rest for travelers and pilgrims.” Since the development of early civilizations, hotels have been a part of society – we have seen evidence of hospitable facilities since early biblical times. Travelers all over the world have sought a hospitable place to eat and sleep and while they did not offer the luxurious conveniences that hotels today offer, they were hotels all the same.

Greeks and Romans

The Greeks first developed thermal baths in various villages that were explicitly designed for rest and recuperation. Sometime later, the Romans built mansions for traveling government officials to provide them with accommodation. They then further developed the Greeks initial thermal bath design and introduced them to England, Switzerland and the Middle East.

Middle Ages

In the Middle Ages, the first establishments included monasteries and abbeys that offered shelter on a regular basis to travelers. Religious orders then built inns, hospices, and hospitals to better cater to travelers. As time went on, inns continued to multiply; however, they did not yet offer meals. These inns only provided basic services, such as the ability to change horses easily.

15th Century France

At the beginning of the 15th century, the law in France required hotels to keep a register. This spread to England, where additional rules were introduced for inns, where more than 600 were registered. The structure was relatively similar across the board – there was often a paved interior court that was accessed through an arched porch with bedrooms located on the two sides of the courtyard, the public restrooms and kitchen were found at the front, and the storehouse and stables at the back.

The Industrial Revolution

In the 1760s, the industrial revolution expedited the development of hotels in mainland Europe, England, and America. These hotels were built with the sole intention of providing accommodation to travelers. The City Hotel, New York’s first hotel, opened in 1792 and the Royal Hotel was built in London at the beginning of the 1800s. Holiday resorts began to spring up and flourish along the Italian and French rivieras. Guest houses popped up in Japan, and government-run bungalows were developed in India.

Throughout the years and through the 20th century, more and more corporations and business organizations took over ownership and management of larger hotels. Courses began being offered to provide basic hotel management training and have further developed and specialized over the years.

This article was originally published at SteveFarzam.org