September 1, 2015
We were thrilled today to share that Hyatt has won ‘Best Social Media Customer Service’ in the 2015 Skifties Awards! The awards, in their second year, focus exclusively on recognizing what top travel brands are doing in the social space.
Truthfully, social customer service – or social care, as we call it – comes easy to us. We’re in the business of caring for people so they can be their best, and our social efforts are a natural extension of that purpose.
And as a bonus, we love doing it! We enjoy talking with our guests, building relationships on social and making their experiences that much better, no matter the occasion. As a team, we like seeing our guests come back time and time again with more questions, jokes, thoughts, and even feedback for how we can do our jobs a little bit better. There’s nothing better than when a guest reaches out via social for the first time and is blown away by the speed and personalization of our response.
We have dedicated global teams who use social to share with guests, helping you have a better stay. Have you ever seen the “^JB” on Twitter? That’s how you know who’s the person behind that tweet. (Her name is Julie, you should say hi!) A team we call The Control Room mans our social channels 24/7/365 (yes, even on Christmas and National Puppy Day.) Their passion and excitement for their work is what makes it such an amazing interaction and experience for our guests. We couldn’t do what we do without them, and we thank them for everything that they do, all day, every day. #ThreeCheersforTheControlRoom
So next time you’re staying with us, give us a shout! We’re in all the normal places, but you’ll find us especially quick if you talk to us on Facebook, Twitter and Instagram. We can’t wait to see where your adventures take you, and we can’t wait to better care for you to be your best during your travels!